FAQ's

Here are the answers to some common questions.
What is your current tag color sale?

Everyday is a sale day at Once ‘n Again with our tag color sale system.  It is the highly successful and very popular way that we clearance our merchandise.  Every single day we have items on clearance based on the color of the tag that is attached to our merchandise.  Example:  $1.99 pink tagged items, 75% off black tagged items, 50% off purple tagged items, and 25% off blue tagged items—this is not today it is just an example.  The details of the current tag color sale are always posted in store.  When the tag color sale changes we make an announcement on our facebook pages and in the e-mail newsletter–the day that it happens or the night before. Like our Once ‘n Again Facebook Pages or sign up for our e-mail newsletter (on the home page of this website) so that you can see the details of the sale change when it happens.

Do you accept returns?

All sales are final.  We do not accept returns.

I have a Once 'n Again gift card, can I use it in both locations?

Once ‘n Again gift cards can only be used in the location in which it was purchased.  Fairbury gift cards can only be used in Fairbury and Pontiac in Pontiac. The address of the correct location is listed on the card. Gift cards can now be used for online store purchases–Fairbury in Fairbury & Pontiac in Pontiac.

Do you buy items for cash?

No, we do drop & run consignment by appointment which is a great & convenient way to sell your stuff. With consignment, you get paid after we sell your item in one of our high-traffic locations.

Do you sell formal dresses (prom dresses. homecoming dresses, wedding dresses, mother-of-the-bride dresses, bridesmaid dresses)?

We no longer sell formal dresses or suits.  Occasionally we will have a short dress suitable for a homecoming dance or even a LBD (little black dress) but nothing more formal than that.

Do you sell fine china, flatware, or stemware?

No.  We do not generally sell any kitchenware that can be, “used”, however, if you can decorate with it (and it meets our other conditions of clean, fashionable, and only a couple of years old) we can sell it in our Fairbury location.

I have never consigned before, how does it work?

Please see the consignor information page for details.

Do I need an appointment to drop-off merchandise for consignment?

Yes, use the contact us page on this website to request your appointment in Fairbury or Pontiac. Same day appointments are often available if you call ahead!

Do I need to bring my clothing on hangers or how do I pack my items to bring them to you?

Neatly folded in an open top shopping bag is best.  Please keep your hangers at home, we use our own. No garbage bags please.

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