FAQ's

Here are the answers to some common questions.
What is your current tag color sale?

Everyday is a sale day at Once ‘n Again with our tag color sale system.  It is the highly successful and very popular way that we clearance our merchandise.  Every single day we have items on clearance based on the color of the tag that is attached to our merchandise.  Example:  $1.99 pink tagged items, 75% off black tagged items, 50% off purple tagged items, and 25% off blue tagged items—this is not today it is just an example.  The details of the current tag color sale are always posted in store.  When the tag color sale changes we make an announcement on our facebook pages and in the e-mail newsletter–the day that it happens or the night before. Like our Once ‘n Again Facebook Pages or sign up for our e-mail newsletter (on the home page of this website) so that you can see the details of the sale change when it happens.

Do you accept returns?

All sales are final.  We do not accept returns.

I have a Once 'n Again gift card, can I use it in both locations?

Once ‘n Again gift cards can only be used in the location in which it was purchased.  Fairbury gift cards can only be used in Fairbury and Pontiac in Pontiac. The address of the correct location is listed on the card. Gift Cards cannot be used for online purchases.  We are sorry for any inconvenience.

Do you buy items for cash?

Not in this moment in time.  This service usually called cash now has been temporarily suspended beginning March 16, 2020.  When the program resumes again–Yes, if you have a consignment account.  We will evaluate one bag per account per day for cash.  If you have more than one bag you can drop & run the rest.  If you do not have a consignment account already, it is easy and quick to open one. Click for more information on consignment at Once ‘n Again.

Do you sell formal dresses (prom dresses. homecoming dresses, wedding dresses, mother-of-the-bride dresses, bridesmaid dresses)?

We no longer sell formal dresses or suits.  Occasionally we will have a short dress suitable for a homecoming dance or even a LBD (little black dress) but nothing more formal than that.

Do you sell fine china, flatware, or stemware?

No, we have tried over the years without much success.  Our customers are simply not interested in buying this from us.  We do not generally sell any kitchenware that can be, “used”, however, if you can decorate with it (and it meets our other conditions of clean, fashionable, and only a couple of years old) we can sell it.

I have never consigned before, how does it work? (due to ongoing covid restrictions/precautions we are not opening new accounts right now--check back with us in a couple of weeks)

Bring us your name brand, currently fashionable in excellent condition, freshly laundered/cleaned items….according to our seasonal consignment calendar. On your first trip we will tell you what we think we can sell and what we will send to Frugality.  We price all of your current season items in your consignment account. We will add cash to your consignment account for items that are out of season. Your fashion has a consignment period of 90 days. Any consigned items that do not sell within the 90 day selling period will be sent to Frugality. When the item sells you get 40%-50% based upon the selling price of your item, less any fees. You can check your account, use your store credit, or pick up your money anytime. We will mail a check to you only if you call and request one.

After your first visit you have 3 options for dropping off:  drop & run, sort (temporarily unavailable covid), or cash now (temporarily unavailable covid)Currently drop & run by appointment is the only option available–we suggest you drop & run it is the most convenient option–as much as you want anytime.  The following 2 options are not available right now—but we expect this to be temporary. If you like to take the items that we will not price home with you we will sort 1 bag per consignor per day.  If you have a consignment account and want to take cash now for your items before you leave the store we will evaluate 1 bag per consignor per day.

Do I need an appointment to drop-off merchandise for consignment?

Yes. temporarily due to continued covid restrictions/precautions.  Use the contact us page on this website to request your appointment in Fairbury or Pontiac.

Do I need to bring my clothing on hangers or how do I pack my items to bring them to you?

Neatly folded in an open top shopping bag is best.  Please keep your hangers at home, we use our own. No garbage bags please.

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